Returns and Exchanges

Returns & Exchanges

Because our products are paper-based and made-to-order, all sales are final. However, customer satisfaction is very important to us.

If you receive a damaged, misprinted, or incorrect item, please contact us within 7 days of delivery at info@fanmemerald.com with your order number and a photo of the issue. We’ll review and work to resolve it quickly through a replacement or store credit where appropriate.

Please note that we cannot accept returns due to customer error (such as incorrect address entry) or changes of mind once an order is processed.